We understand that plans can change unexpectedly. Our cancellation and refund policy is designed to be fair and transparent, ensuring that you have a clear understanding of our terms.
✓
Cancellation Policy
Cancellation by the Customer:
Cancellation requests must be made via email or by contacting the customer service.
Cancellation within 24 hours of booking: You are eligible for a full refund.
Cancellation after 24 hours of booking but before the scheduled service: A cancellation fee may apply, which will be communicated to you at the time of cancellation.
Cancellation on the day of service or failure to be available for service: No refund will be provided.
Cancellation by Mahavir Packers and Movers: (We reserve the right to cancel your booking under certain circumstances, including but not limited to:)
Inadequate or inaccurate information provided during booking
Unsafe or inaccessible pickup or delivery locations
Violation of our terms and conditions (In such cases, you will be notified of the cancellation, and the refund amount will be calculated and processed as per our refund policy.)
✓
Eligibility for Refunds
Refunds are subject to the cancellation policy mentioned above.
If you are eligible for a refund, it will be processed within a reasonable timeframe.
Refund Processing
Refund processing times may vary based on the payment provider and financial institution.
Non-Refundable Items
Booking fees or additional service charges may be non-refundable.
